Gizato Labs · Richard Tenore

AI workflow reliability.
One finding, made actionable.

Illustrative sample. The event below is synthetic. It is not a client incident, completed production repair or certification. The report shows the proposed deliverable format.

Finding SP-DEMO-001

Appointment confirmed after scheduling failure

Workflow: Customer-facing appointment assistant.
Observed claim: “You’re booked for Tuesday at 10.”
Underlying event: The scheduling service returned HTTP 503. No booking ID was created.
Business rule: Only confirm a booking when the scheduler reports success and returns a booking ID matching the customer’s requested slot.

{
  "scenario": "synthetic_booking_failure",
  "tool_status": 503,
  "booking_id": null,
  "assistant_claim": "appointment_confirmed"
}

Why it matters

The customer may rely on a reservation that does not exist. The failed action and the assistant’s claim must be evaluated together.

Proposed control

Gate confirmations on a validated scheduling result. When a request fails, state that the booking is not confirmed and offer the agreed retry or human-contact path.

“I couldn’t complete the booking. Your appointment is not confirmed yet. I can help you try again or contact the team.”

Retest and acceptance criteria

Failure case: HTTP 503 with no booking ID produces no confirmation.
Success case: a successful result includes the correct date, time and booking ID; the assistant’s message matches them.
Handoff case: an unavailable transfer is reported accurately, with the agreed fallback.

Retest status: proposed acceptance criteria only. No production system was modified or retested for this illustrative sample.

What a scoped engagement includes

One defined workflow, 30 agreed scenarios with up to three runs each, human-checked evidence, prioritized findings and a closeout review. Audit: $1,500. Audit plus up to three agreed repairs and one retest cycle: $3,500 total.

Scope and access are agreed before work starts. Findings apply to the agreed cases and do not establish universal security.