Identify the order
Open the order in the marketplace where you purchased the product. Include the unit number from your quality-check card when available.
Product support
Keep the magic going.
Save your individual quality-check card and contact us through the marketplace order where you purchased your product. That keeps your order details and support request together.
Describe what changed
Tell us what you expected, what happened, and when. A clear photo or short video is often the fastest way to understand the issue.
Pause use if needed
Stop using a product if you see cracks, cable damage, flicker, unusual heat, odor, or any other condition that concerns you.
Glow Heart quick care