ORDERING AND PRODUCT SUPPORT
Frequently asked questions.
Answers to common product, ordering, shipping, returns and support questions.
Orders and shipping
- How do I order?
- Choose the Buy now — Stripe checkout button on any product. Each checkout is for one item at the displayed price, plus $8 standard or $15 express US shipping and applicable tax. No Gizato account is required. For a multi-item order, contact support before paying so shipping can be confirmed.
- Where does Gizato ship?
- Gizato currently ships only to addresses within the United States.
- How quickly are orders processed?
- For an eBay order, check the listing's handling time and the delivery estimate for your address. Eligible direct-store orders are normally processed within 1–2 business days. Processing time is separate from carrier transit time.
- How do I request a return?
- For an eBay purchase, use your eBay order details and the return terms on that listing. For a direct-store purchase, email chevydelacruz@gizatolabs.com within 14 days of delivery and wait for return instructions before mailing an item. Eligible direct-store items must be unused, unaltered, in their original condition and in their original packaging.
Product support
- Who can help with an order or product question?
- Chevy de la Cruz provides customer and product support at chevydelacruz@gizatolabs.com. Include the order number, product name or SKU, purchase location and clear photos when the question involves fit, condition, damage or installation.
- Are the animatronic repair kits universal?
- No. Compare the original component’s tooth count, module, outside diameter, width, bore, shaft style, pulley profile and belt size before ordering or installation. Compatibility is based on measurements, not only a prop’s brand or model name.
- What power source do the illuminated hearts use?
- The XL and Lite illuminated hearts use 5V USB lighting. A skeleton, figure, animatronic and USB wall adapter are not included. Verify dimensions, mounting clearance, cord routing and clearance from moving parts before installation.
- Can opened food, seeds or grow kits be returned?
- For an eBay purchase, review the listing's return terms and use the order-help options in your eBay order details. For direct-store purchases, opened food products, seed products and grow supplies are final sale for safety and quality reasons, except when damaged, defective, incorrect or otherwise required by law.
For eBay orders, review your listing and eBay order details. Our shipping policy and return policy explain direct-store terms. Contact support for help with a specific order or product.