POLICIES

Return & Refund Policy

Last updated September 15, 2026

eBay orders

For a purchase made on eBay, open the order in your eBay purchase history and use its return or order-help options. Review the return terms on the listing and the applicable eBay terms for that purchase.

Direct-store orders

This policy applies to eligible direct Gizato orders paid through Stripe and to eligible orders placed through the Gizato Shopify store. Purchases completed through eBay or another third-party marketplace are also governed by that marketplace’s applicable terms and buyer-protection rules.

Returns

We accept eligible return requests made within 14 days after delivery. To qualify, an item must be unused, unaltered, and in its original condition and packaging. Proof of purchase is required.

To request a return, email chevydelacruz@gizatolabs.com before sending anything back. If the return is approved, we will provide return instructions.

Preference returns

For eligible returns based on preference, fit, or a change of mind, the customer is responsible for return shipping. Original shipping charges are not refundable unless the order was damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and photographs when available. If a return is required, Gizato will cover the return shipping and provide instructions. We will offer an appropriate replacement or refund based on the circumstances and product availability.

Final-sale products

Opened food products, including rim salts and powders, and opened seeds or grow supplies are final sale. These restrictions do not apply when an item arrives damaged, defective, or incorrect, or when applicable law provides otherwise.

Refunds

We will notify you after an authorized return has been received and inspected. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Questions about returns may be sent to chevydelacruz@gizatolabs.com.